all prices are in rupiah and include compulsory service charges and government tax – under Indonesian law, we can only accept payment by cash in IDR
Credit card payments will incur a 2% surcharge
Payment to be made before your service – in the event you are not satisfied with the quality of our therapists during your viewing, you are entitled to a refund
Cancellation policy:
* Cancel or change appointment more than 2 hours before the appointment – no charge; exception is for couples massage services which require 4 hours
* Cancel booking less than 2 hours before the appointment – non-refundable
* If the customer arrives more than 10 mins after their appointment, Flame reserve the right to cancel the booking without a refund
Flame Spa prohibits sexual intercourse with our therapists
Eviction policy – we have the right to evict a customer if their behaviour is disrespectful towards other customers and/or staff, or are intoxicated
Prohibited substances and alcohol are not allowed to be brought into our premises
Items such as phone, wallet, passport and jewellery to be deposited into a locker in reception – Flame Spa bears no responsibility for lost items in the massage rooms.
Our pool area can only be utilised for pool session bookings – our spa is the ideal venue to hold stag/bucks pool sessions, birthdays, hen’s pool sessions, and sporting trips. Please enquire with our reception team for more information on packages.